That sounds like a bug. Do you remember what happened exactly?
The first time you try to put gel on the people in cold storage, the game should ask you if you are sure you want to send out one of these poor bastards. If you put gel on them again after restoring the woman, it should say “Choosing the nearest thing to us, we apply a little restoration gel. Nothing happens, though. It seems this particular object has forgotten what it used to be.”